Leverage Data to Drive and Improve Your Customer Experience
Having access to all of the information in the world is useless if you are not using the insights you gain to innovate and improve the experience of your customer. It’s imperative that organizations effectively gain, understand, and act upon the data they do collect. Six Sigma, Analytics, Machine Learning, A.I., Big Data, Lean Startup, Agile — these are just some of the methods for gathering data and should be core to what you do inside your organization. So, how are you doing this in your company? Is it enough? Learn how to crawl, walk, run with your own information gathering processes.
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